我们正在寻找对客户服务有浓厚兴趣,并致力于在蓬勃发展的集装箱运输行业长期发展的人才。 候选人一经录用，将： - 在年轻、充满活力的环境和氛围中工作； - 在客户服务部门内部将会有轮岗机会。 - 根据部门的实际情况，您将需要完成各类客户服务相关的任务，例如（但不限于）： 1）出口订舱 核实订舱资料,在规定时间内完成订舱； 发送相关通知给客户 协调各部门及时处理订舱上的相关问题 2）出口单证 接受和检验客户托单，生成海运提单及发票； 发送提单样本给客户确认 保证及时完成提单样本 及时处理异常提单 3）进口操作 检查系统单证是否完成；系统开票；发到货通知给客户； 发海关进口EDI舱单和进口清单给指定船代； 核实特殊货物（危险品/大件货/超标箱/废品等），如码头有特殊操作，通知客户联系码头核实具体的操作流程； 跟踪抵港后未换单货物。 4）与相关内部部门（如销售、操作和全球办事处）和外部供应商（如船代）进行沟通，根据客户要求完成发货 应聘要求： 大专及以上学历； 物流、国际贸易、采购、供应链管理或相关专业2024在校学生, 有海运行业工作经验者优先； 良好的英语读写能力，英语四级或同等水平证书优先； 熟悉办公软件； 良好的沟通能力，能独立工作以及具备良好的团队合作精神； 积极的工作态度和良好的客户服务意识 Customer Service Coordinator We are searching for motivated candidates with a keen interest in Customer Service and are looking to build a career in this evergreen container shipping industry. Key Responsibilities: - The selected candidate will be working in young, vibrant and dynamic environment - There will be internal opportunities for job rotation within the Customer Service department - Depending on the nature of the sub-function, you may be required to perform various customer service tasks such as (but not limited to): 1) Booking - Evaluate shipping requests, complete and update booking timely and accurately - Distribute booking confirmations to customers - Vessel balancing activities - Etc 2) Documentation Export - Receive and verify shipping instructions, create and complete Bills of lading and Invoices timely and accurately. - Transmit required shipping documents (eg. Bills of Ladings, Invoices etc) to customers and Customs for filing - Clear documentation exceptions and disputes timely - Follow up daily on outstanding revenues - Etc 3) Documentation Import - Check the shipments completeness; create invoices/arrival notices for customers. - Submit EDI manifest data to relevant ship agent - Check special shipments and provides the relevant documents/forms/files to concerned parties (including dangerous goods, OOG goods, break bulk cargos, waste goods, etc.). - Monitor long-stay containers and handling abandon cargoes - Etc - Communicate with relevant internal departments (eg. Sales, Operations and world-wide offices) and external vendors (e.g vessel agents) to assure specific customers’ shipments and needs are handled appropriately. Qualification: - Diploma or bachelor degree. - major in logistics, international trade, purchasing and supply chain management or related is preferred but not necessary. - Experience in the Maritime Industry is preferred but not necessary. - Good command of English (read